Have you ever wondered what sets some providers apart—what makes one Exercise Physiologist deliver truly outstanding results while another might struggle to hit the mark? At Specialised Health, we’ve asked ourselves that question many times. The answer lies in our proven process.
This isn’t just a buzzword; it’s the foundation of everything we do. It’s how we approach every client, every referrer, and every challenge. Over time, we’ve refined this process, ensuring it consistently delivers results. It’s called a proven process because it’s just that—proven to work. By following these five steps, we ensure clients achieve meaningful outcomes, stakeholders feel supported, and everyone involved experiences exceptional value.
So, what does this process look like? Let’s break it down.
Step 1: Understand the Goal
Every success story starts with a clear understanding of the goal. What does the referrer want to achieve? What challenges does the client face? What does success look like for all stakeholders involved?
Before we do anything, we dive deep:
- We thoroughly review all referral documentation.
- We have direct conversations with referrers and clients to align on goals and discuss preliminary thoughts.
- We speak with other stakeholders to understand the bigger picture of the file.
This isn’t just about ticking boxes—it’s about setting the foundation for a program that’s tailored, effective, and aligned with everyone’s expectations.
Step 2: Engage the Referrer with Our Approach
Once we’ve done our homework, we share our plan. Rehabilitation is a team effort, and referrers play a key role. That’s why we focus on proactive, transparent communication right from the start.
Here’s how we do it:
- After the assessment, we call the referrer to share our updated view of the file.
- We follow up with an email outlining our thoughts and next steps.
- We write detailed, informative reports that provide insights and actionable recommendations.
This step keeps referrers in the loop and ensures they know exactly how we plan to achieve the goals we’ve set together.
Step 3: Communicate
We’re always going on about communication—and for good reason! It’s a cornerstone of our approach and a key part of every client’s rehabilitation journey.
- Fortnightly updates keep stakeholders informed on the client’s progress. We focus on what they actually want to know, like functional capabilities and real-world outcomes.
- We clearly communicate the client’s functional capabilities, helping other stakeholders make informed decisions confidently.
- We provide thoughtful, insightful commentary to address potential barriers or opportunities and ensure the process keeps moving forward.
By focusing on communication, we ensure everyone stays aligned, and the rehabilitation process continues progressing smoothly.
Step 4: Collaborate
Rehabilitation often requires a multidisciplinary approach—it’s the gold standard for many conditions. We embrace this by coordinating with additional service providers when needed to ensure the best outcome for the client.
- We identify when complementary services or activities should be integrated.
- We proactively explain the rationale and manage their engagement.
- We handle logistics, from obtaining medical certifications to coordinating with other providers, so nothing falls through the cracks.
Collaboration isn’t just about adding services—it’s about creating a holistic approach that drives meaningful progress.
Step 5: Confirm the Result
Rehabilitation doesn’t end when the program is over—it ends when the goal is achieved. That’s why our final step is about confirming success and sharing the wins.
- We communicate with stakeholders to ensure objectives have been met.
- We deliver a clear, concise final report that highlights key achievements and next steps.
- We celebrate successes with stakeholders and within our team, recognizing the effort and progress made.
It’s not just about closure; it’s about reflecting on what worked, identifying areas for improvement, and making sure every client and stakeholder walks away feeling supported and empowered.
Why It Matters?
Our proven process isn’t just a checklist; it’s a framework we’ve refined over time to ensure the best outcomes. It’s called a proven process because it works—time and time again. By following these steps, we deliver results that build trust, foster collaboration, and add value at every stage.
If you’re ready to see the proof for yourself – get in touch with us today to find out more.
Author: Tessa Nielsen